FAQ

You can choose from one of the following delivery options to Ireland:

• Standard Delivery - €3.99 
• Tracked Delivery - €5.99
• Click and Collect - Free

Your parcel will arrive within 2-4 working days (excluding weekends and public holidays) after you place your order. If your order is out of stock it can take up between 3-4 weeks for you to receive your goods. If you have asked for embroidery you should allow an additional 4 weeks for your goods to be delivered. When your order has been shipped you will receive a confirmation e-mail directly to your inbox.  A signature may be required on receipt of the parcel.

We deliver to the countries listed below. If your country is not listed, please contact our customer service team, to see if we can deliver to your destination.

• Algeria
• Austria
• Belgium
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• France
• Finland
• Germany
• Greece
• Guadeloupe
• Guernsey
• Hungary
• Iceland
• Ireland
• Italy
• Jersey
• Latvia
• Lithuania
• Luxembourg
• Malta
• Martinique
• Morocco
• Netherlands
• Poland
• Portugal
• Romania
• Réunion
• Saintt Martin (French part)
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• United Kingdom

Click and Collect orders will usually be available for collection at our Ballymount office within 2 working days unless you have ordered an item that is out of stock. You will receive an email from us when your order is ready for collection. As always, orders with embroidery require an additional 4 weeks to process.

ORDER BEFORE 4PM FOR NEXT DAY COLLECTION. SAME DAY COLLECTION NOT CURRENTLY AVAILABLE

Please have your order number to hand when you come to collect your order to enable us to locate it for you quickly.

Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages - if you would like your order insured, please request this when you check out.

Unused products can be returned for a refund for up to 90 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item. Please note that scrub hats, face masks, embroidered, special order and sale items cannot be returned.

Exchanges are only available on like-for-like items (eg. exchanging the size or colour, but keeping the style the same). Please ensure you fill out the returns note and state the new size/colour required.

If your returns note is lost, you can download a new one below:

 

 

 

We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.