A: Here at Happythreads we accept Visa, Visa Debit, MasterCard, Solo, Maestro and Debit. We also accept Paypal, Bank Transfer and cheque payments. The quickest way to pay is always with a card or using Paypal. We cannot process orders until payment is received.
A: Usually items take 24-48h to dispatch. Due to the COVID-19 situation, shipping providers have extended delivery timeframes, and delays are expected. We advise you to select tracked delivery at checkout so that you can track your package once it has been dispatched.
Embroidery orders are currently taking 10-14 working days to process.
A: We are happy to ship to countries all over the world, usually at no additional cost; please place your order online and we will process. If you have any particular requirements our friendly and efficient service team will be happy to help, you can email email@example.com. You may pay with international credit cards, PayPal or bank wire transfers.
A: Yes, shopping online with Happythreads.ie is 100% secure. We use SSL security, which is the best security system in the industry. Our card payments are processed through Stripe.
A: Yes, no matter how you like to shop, placing your order with Happythreads is easy! Although we use a secure server to protect your personal information, we understand that not all guests are comfortable using a credit card online. To order by phone call our super helpful customer care team on 01 8684323. Be sure to know the names and style numbers of the products you want to buy! It is still always quicker to order using the website.
A: Occasionally, a product is more popular than we anticipated and we temporarily run out-of-stock. When that happens, we will immediately notify you via e-mail with the anticipated shipping date. You will see the backorder notification in the cart letting you know about the longer dispatch time.
We usually dispatch all your order items together as one shipment, unless instructed otherwise.
A: You can input your promotional code on the 'Shopping Cart' page of the site which you are directed to after you add products to your basket. The box for inputting your code is located below all your added items.
A: At Happythreads we understand that you need to check sizing especially if a group is ordering embroidered tops. The easiest method is to place an order as normal including a few different sizes on our website or over the phone. These can then be returned.
A: Yes! if you would prefer to request a catalogue by post please click here.
A: Standard Delivery is €3.99 Tracked Delivery is €5.99
A: We send small orders (2 items or less) by An Post and larger orders by DPD. All orders sent by DPD have tracking available on request. Orders dispatched with "Tracked Delivery" will be dispatched with tracking information. Please bear in mind it can take a number of hours before the tracking details will be picked up by the courier company.
A: Unused products can be returned for a refund for up to 90 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. to Unit G14, Calmount Park, Ballymount, Dublin 12.
Goods received back in any condition other than ‘as new’ will be returned back to you or a cleaning charge will be deducted.
Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item.
Please note that embroidered, special order and sale items cannot be returned.
A: Exchanges are only available on like-for-like items (eg. exchanging the size or colour, but keeping the style the same). Please ensure you fill out the returns note and state the new size/colour required.
A: Unfortunately once an order is processed on our website it cannot be changed or cancelled, you will have to contact one of our sales representatives in order to do this. Feel free to contact us by phone at 01 8684323 or e-mail us at firstname.lastname@example.org.
A: Unfortunately we are unable to accept returns of sale and embroidered items.
A: Currently we do not offer any appointments. Our shop is also temporarily closed.
A: We are an Irish company based in Dublin.
You can find us at: Unit G14, Calmount Park, Ballymount, Dublin 12.
A: Our friendly customer service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything else you may need help with! Please call 01 8684323 or send an e-mail to email@example.com.