Delivery & Returns

All prices quoted on this page include VAT.

How much is delivery within Ireland?

You can choose from one of the following delivery options to Ireland:

  • Standard Delivery - €3.99 
  • Tracked Delivery - €5.99
  • Click and Collect - Free

Dispatch Times

We aim to dispatch our orders within 24h - this only applies to orders with all items in stock. Our warehouse team works very hard to achieve this goal - In November 2021, we dispatched 100% of our in-stock orders in 24h!
Please note 24h dispatch does not apply to orders with items not in stock and orders with embroidery.
24h timeframe applies to the time it takes for your order to leave our warehouse, not the time it takes for the shipping carrier to deliver your order. We currently do not offer next-day delivery (tracked delivery offers tracking, it is not a next-day service).

Delivery Time

Your parcel will arrive within 2-4 working days (excluding weekends and public holidays) after you place your order. If your order is out of stock it can take up between 3-4 weeks for you to receive your goods. If you have asked for embroidery you should allow an additional 21-28 days for your goods to be delivered. When your order has been shipped you will receive a confirmation e-mail directly to your inbox.  A signature may be required on receipt of the parcel.

Countries We Deliver To

We deliver to the countries listed below. If your country is not listed, please contact our customer service team, to see if we can deliver to your destination.

  • Algeria
  • Austria
  • Belgium
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • France
  • Finland
  • Germany
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Morocco
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Réunion
  • Saintt Martin (French part)
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Click and Collect

Click and Collect orders will usually be available for collection at our Ballymount office within 2 working days unless you have ordered an item that is out of stock. You will receive an email from us when your order is ready for collection. As always, orders with embroidery require an additional 21-28 working days to process. ORDER BEFORE 4PM FOR NEXT DAY COLLECTION. Please have your order number to hand when you come to collect your order to enable us to locate it for you quickly.

Shipping Insurance

Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages - if you would like your order insured, please request this when you check out.

Return Policy

Unused products can be returned for a refund for up to 90 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item. Please note that scrub hats, face masks, embroidered, special order and sale items cannot be returned. Returns Address Happythreads, Unit G14, Calmount Park, Ballymount, Dublin D12 X5N2

Lost Returns Note

If your returns note is lost, you can download a new one below:

 
returns_note_button

Special Orders (to order)

We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.

Sale items (special offers)

Please be aware that sale items can only be returned for a refund. No exchanges allowed. Sale items must be returned within 14 days of receipt.