Delivery & Returns

All prices quoted on this page include VAT.

How much is delivery within Ireland?
You can choose from one of the following delivery options to Ireland:
  • Standard Delivery - €3.99 (free on orders above €150) non-tracked
  • Tracked Delivery - €5.99
  • Click and Collect - Free

 

Delivery Time
Your parcel will arrive within 2-4 working days (excluding weekends and public holidays) after you place your order. If your order is out of stock it can take up between 3-4 weeks for you to receive your goods. If you have asked for embroidery you should allow an additional 7-10 days for your goods to be delivered. When your order has been shipped you will receive a confirmation e-mail directly to your inbox.  A signature may be required on receipt of the parcel.

 

Click and Collect
Click and Collect orders will usually be available for collection at our Ballymount office within 2 working days unless you have ordered an item that is out of stock. You will receive an email from us when your order is ready for collection. As always, orders with embroidery require an additional 7- 10 working days to process.
Please have your order number to hand when you come to collect your order to enable us to locate it for you quickly.

 

Shipping Insurance
Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages - if you would like your order insured, please request this when you check out.

 

Return Policy
Unused products can be returned for a refund for up to 60 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item. Please note that embroidered, special order and sale items cannot be returned.
 
We currently do not accept exchanges.
 
Returns Address
Happythreads, Unit G14, Calmount Park, Ballymount, Dublin 12

 

Lost Returns Note
If your returns note is lost, you can download a new one below:
 
returns_note_button
  

 

Special Orders (to order)
We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.

 

Sale items (special offers)
Please be aware that there are no returns, refunds or exchanges on sale items. This includes items on the sale or clearance page, any items marked as "sale" or discounted items anywhere on the site.