Delivery & Returns

All prices quoted on this page include VAT.

How much is delivery within Ireland?
You can choose from one of the following delivery options to Ireland: Standard Delivery - €3.50 when you spend between €0 - €100 Free delivery applies to all orders that come to a value over €100. Your parcel will arrive within 2-4 working days (excluding weekends and public holidays) after you place your order. If your order is out of stock it can take up between 3-4 weeks for your to receive your goods. If you have asked for embroidery you should allow an additional 7-10 days for your goods to be delivered. When your order has been shipped you will receive a confirmation e-mail directly to your inbox.  A signature may be required on receipt of the parcel.

 

Shipping Insurance
Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages - if you would like your order insured, please request this when you check out.

 

Return Policy
Unused products can be returned for a refund for up to 60 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item. Please note that embroidered, special order and sale items cannot be returned.
 
We currently do not accept exchanges.
 
Returns Address
Happythreads, Unit G14, Calmount Park, Ballymount, Dublin 12

 

Lost Returns Note
If your returns note is lost, you can download a new one below:
 
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Special Orders (to order)
We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.

 

Sale items (special offers)
Please be aware that there are no returns, refunds or exchanges on sale items. This includes items on the sale or clearance page, any items marked as "sale" or discounted items anywhere on the site.