Returns Information

[Australia]

Can I return items?

We hope that you will be happy with your purchase. If you are not completely satisfied, we will gladly accept any items in original condition within 60 days of purchase.

Shipping and processing charges are non-refundable. Customer is liable for costs of returning goods.

Please allow 7 working days for us to receive and process your return.



How do I return the items?

Please ensure all items are in a re-sellable condition with all the original packaging and tags attached. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items.

Fill out the returns note and include it in your package. If you misplaced your returns note you can download it here).

 Returns Note Download

 

We strongly recommend you obtain tracking information to ensure the delivery of your package.



Where do I return the items?

Our returns address is:

Happythreads

Unit 20B

KCR Industrial Estate 

Dublin 12



When will I receive my refund?

If item is returned in new condition within 60 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). Please note shipping charges are non-refundable.

If you do not have a packing slip or original order number, call us at 01 868 4323 and we will search for your order information.  If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. Please note it can take your the bank between 7-10 working days to action this refund. If you ordered by check, your refund check will be sent to you via An Post.

 

Can I exchange my items?

At the moment we do not accept exchanges. If you would like to exchange your item(s) return the item(s) for a refund and place a new order.

 

Wrong Items Shipped or Damaged in Transit

For fastest service, call us at 01 868 4323 or e-mail us at wecare@happythreads.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.

 


 

 

 

Australia

If you are an Australian customer you can either return your items to the Irish address above or to the address below:

 

Australian returns address:

 Happythreads

Unit 3/52 Sunset Ave

Barrack Heights NSW 2528

Australia

 

Please ensure you fill out the returns form, which is included in your package, and include with item(s) being returned. We strongly recommend you obtain tracking information to ensure the delivery of your package.

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