COVID-19 FAQ

ORDERS

 

I want to change the details on my order.

If your order hasn’t been dispatched, please contact our customer service team.

 

Can I add embroidery to my order?

Unfortunately, our embroidery service has been temporarily suspended to comply with Social Distancing policies and to allow faster order processing.

 

Some items are out of stock - when will you restock?

We are doing our best to restock as fast as possible, but restock dates cannot be estimated. If you need your items urgently, we advise you to select an alternative. Otherwise, keep checking the website to see if your item has been restocked.

 

I need more than 50 items.

Currently we have a limit of 50 units per order. If you require more units, please split your order into separate orders. 

 

What discounts are you currently offering?

Unfortunately at this time we cannot offer discounts as our costs have increased hugely. Our shipping costs have escalated 10-fold and our operating costs have increased as we adapt to social distancing protocols. We endeavour to avoid any price increases during this time and are focused on delivering your order as quickly as possible.




DELIVERY

 

I need my scrubs urgently, can I get them delivered faster?

We understand the severity of the situation and are treating ALL orders as urgent. Our warehouse team are doing their best to dispatch the items as fast as possible, but delays are expected.

We really appreciate your understanding on this matter.

 

Can I come to the shop?

Our shop has been temporarily closed and no appointments/visits are allowed.

 

Can I still Click & Collect my order?

Yes, Click & Collect is still available - however, we are unable to accept requests to try on the garments on the premises.

 

Are you still delivering orders?

Yes, we are still delivering orders using our regular shipping providers.




RETURNS & EXCHANGES

 

Can I return my order for a refund?

Yes, you can. Please note that currently there are delays in processing returns and refunds. We appreciate your patience.  More information on how to return can be found here.

 

Can I exchange my order?

At the moment, to facilitate speedy order processing, exchanges are not accepted. Simply return your order for a refund and place a new one on the site.



OTHER

No one has replied to my call/email.

We are receiving an unusual volume of queries, so delays in replying are expected. If we have not replied to you for an extensive amount of time, please reach out again.

 

What precautions are you taking as a business?

We are taking the matter very seriously and strictly adhering to the government-issued protocols. 

  • Where possible we have allowed our staff to work from home.

  • Non warehouse staff are not permitted to enter the warehouse to check stock levels.

  • All essential staff working in the office are obliged to follow hand-washing and social distancing instructions.

  • We have changed our shift pattern to facilitate distancing and ensure staff safety. 

  • Our shop has been closed temporarily.

  • We have equipped our offices with hand-sanitizing gels.